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How to troubleshoot issues with website not loading even after validating DNS
How to troubleshoot issues with website not loading even after validating DNS
Updated over a year ago

If you're having issues with website not loading, this could be because of one of the following reasons.


Conflicting DNS

Go to your DNS registrar and make sure there is no conflicting DNS records. If you've hosted your website under yourname.com, in the DNS - make sure the follow record exists

Type: A

Name: @

Value: 20.219.20.151

TTL: Default

Also make sure there no conflicting A records with the same name. GoDaddy sometimes adds a record with the value Parked that may conflict with yours.

parked DNS record on GoDaddy can conflict with our own records

If you find a conflicting DNS, please delete it.

WWW vs Non-www Domain names

We treat both www and non-www domain names as different. If you already have a non-www domain name live and you'd like to access your website with www, please follow the steps below

1. Go to your DNS registrar and add a new A record

2. Add a record with the following values

Type: A

Name: www

Value: 20.219.20.151

TTL: Default

3. Save the changes. The www version of your page should be available now. Keep in mind that it may take a few minutes for it propagate.

Page is waiting to be deployed ☕️

If your page shows that it's waiting to be deployed, that means that page is not yet up!

To fix the issue, please follow the steps below:

1. Go to the builder for your project.

2. Hit the Publish button on the top right corner

3. Press Update and Deploy button. That's it!

If you still need help with troubleshooting your website, please get in touch with our support team.

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